Refund policy
Ellie’s Essentials – Returns & Refunds Policy
Last Updated: June 2026
At Ellie’s Essentials, we want you and your furry friend to be happy with your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Gift cards.
- Items marked as final sale.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number.
- Photos of the item and packaging.
- A description of the issue.
We will provide a replacement or full refund at no additional cost.
Return Shipping
- Customers are responsible for return shipping costs for returns due to change of mind.
- Return shipping costs are non-refundable.
- If the return is due to our error or a defective product, we will cover the cost of the replacement or refund.
Refunds
Once your return is approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Contact Us
For return requests or questions, please contact us at:
Email: support@elliesessentials.com